After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal. First off, they will charge you an up front $99 to install, plus charge tax on that, even before you get a technician to conduct the review to set up the system. Then, the promise of equipment – they promise “pre wired” door and window sensors, however this only actually applies if you have an existing security system and all sensors are wireless anyway, so really they offer 7 wireless sensors $129 per additional sensor. They will bait you on by saying “a manager is on and will work with you to approve this” – don’t believe it, as you’ll never hear from that manager ever again, even when you have his/her manager id number. Then there’s the monitoring service – they offer $27. 99/mo but that’s only if you have a land phone line in your home.